This section is designed to help answer some of the common questions that
clients have prior to starting counseling. Information is subject to change.
How long is therapy? Counseling can be brief, short-term or long-term depending on the client’s
How long is each individual session? Sessions are typically fifty minutes each.
What If my session takes longer than 50 minutes? Longer sessions are pro-rated based on the 50-minute fee.
How long are couples sessions? Couples sessions are generally
What are phone sessions? Some clients want to talk to Mary
Ann between sessions. You are free to call any time. You will
be charged according to the length of the session.
When would a client do a phone session? -in between sessions.
-when they cannot make it to the office.
-when they move out of town.
-when they are traveling.
-when an alternative to an office session is necessary.
What is your cancellation policy? For all services,
clients are asked to give 24 hours
cancellation notice or they will be
charged. If a client is late for an appointment, they will still be
charged for the full session.
When is payment due? Full payment is due at time of
Do you take insurance? Insurance coverage is accepted under the following guidelines:
My credentials are: MS, LCPC (Licensed Clinical Professional
Counselor), CADC (Certified Alcohol and Drug Counselor), and NCC
(National Counselor Certification).
Your insurance is a contract between you, your employer and the
insurance company. I am not a party to that contract unless I am a
preferred provider with your insurance company. My requirement is
payment in full at the time of your session, and that you be reimbursed
by your insurance company.
My fees are generally considered to fall within the acceptable range
by most companies, and therefore are covered up to the maximum allowance
determined by each carrier.
We accept health insurance coverage and participate in most PPO
programs including but not limited to: Aetna Behavioral Health,
Anthem Blue Cross Blue Shield/Unicare/HealthLink,Blue
Cross Blue Shield, BSSI, Cigna,
Magellan, Managed Health Network, PHCS, and United Healthcare/United
Behavioral Health. Please contact us if you do not see your insurance
Not all services are covered benefits. Please check your policy to
determine coverage. NOTE: While filing of insurance claims is a courtesy
that I extend to my clients, all charges are your responsibility from
the date services are started. After initially contacting Mary Ann,
and if you are planning to use insurance, please cont
Jenny at 1(866)441-1591
(Ext. 33) who will help you in processing your insurance
to access the Net Source Billing Patient Registration Sheet.
What is the best way to reach Mary Ann? For more
information or to schedule an appointment, please call (630) 969-5339.