FAQ
This section is designed to help answer some of the common questions that clients have prior to starting counseling. Information is subject to change.
  • How long is therapy?

    Counseling can be brief, short-term or long-term depending on the client’s needs.

  • How long is each individual session?

    Sessions are typically 45 minutes each.

  • What if my session takes longer than 45 minutes?

    Longer sessions are pro-rated based on the 45 minute fee.

  • How long are couples sessions?

    Couples sessions are generally 50 minutes. Longer sessions are pro-rated based on the 50 minute fee.

  • What are phone sessions?

    Some clients want to talk to Mary Ann between sessions. You are free to call any time. You will be charged according to the length of the session.

  • When would a client do a phone session?
    • In between sessions
    • When they cannot make it to the office.
    • When they move out of town.
    • When they are traveling.
    • When an alternative to an office session is necessary.
  • What is your cancellation policy?

    For all services, clients are asked to give 24 hours cancellation notice or they will be charged. If a client is late for an appointment, they will still be charged for the full session.

  • When is payment due?

    Full payment is due at time of session.

  • What is the best way to reach Mary Ann?

    For more information or to schedule an appointment, please call (630) 969-5339

  • What does LCPC stand for?

    Licensed Clinical Professional Counselor

  • What does NCC stand for?

    National Counselor Certification

  • What does CADC stand for

    Certified Addiction & Drug Counselor


  • What does EMDR stand for?

    Eye Movement Desensitization Reprocessing


Credentials 

My credentials are: MS, LCPC (Licensed Clinical Professional Counselor), CADC (Certified Alcohol and Drug Counselor), and NCC (National Counselor Certification).

Your insurance is a contract between you, your employer and the insurance company. I am not a party to that contract unless I am a preferred provider with your insurance company. My requirement is payment in full at the time of your session, and that you be reimbursed by your insurance company. After you determine coverage, please check to see if you have a copay and/or a deductible which will be collected at the time of your appointment.

My fees are generally considered to fall within the acceptable range by most companies, and therefore are covered up to the maximum allowance determined by each carrier.

I accept health insurance coverage and participate in most PPO programs including but not limited to: Aetna Behavioral Health, Anthem Blue Cross Blue Shield/Unicare/HealthLink, Blue Cross Blue Shield PPO, Cigna, Magellan, Managed Health Network, Morneau Shepell, United Healthcare/United Behavioral Health and Value Options. Please contact me if you do not see your insurance company listed.

Not all services are covered benefits. Please check your policy to determine coverage. NOTE: While filing of insurance claims is a courtesy that I extend to my clients, all charges are your responsibility from the date services are started.
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